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Good luck for all users, but for now, I will invest my time in another ship, with a real and leading captain.
I really won’t wait for a version 4 paid release, written “from the ground up” to fix all their self created bugs. I’m abandoning this ship for now, with a broken heart. Apps like drafts, editorial, folding text, scrivener, slack, devinthink, textexpander, google drive and many more are a reality for academics! They just work! Even office for iPad is not so buggy!
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Nobody deserves another windows vista/sony vaio terrible experience. Not having a trusted costumer service is even worse… But not being reliable is not an option for a science app. And the number of repeating crashes is brutal.
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Trying to match a PDF is hard and time consuming. Copying citekeys from iOS app is impossible. Magic citations got me in trouble at deadlines. This version is so compromised, that even basic functions, like opening a PDF emailed to you in an iPad is not possible (or at least is painful). But in more then 5 months, they couldn’t manage to release a reliable version.
Most loyal users have invested their time and effort to build a complete and organized database. It is sad for long time users to recognize and accept that a wonderful app, that a lot of us have even emotional relationships with, is sinking. Google + is empty.Īs a loyal user, I hoped, believed and insisted that they could fix this broken version. Twitter is as painful as a “Rocky” movie. Their hole “social buzz” is terrible and irrelevant. They had more than 2k for the original papers app (with an overall good rating), and less than 150 reviews for the 3 version (mostly 1-2 stars, with terrible reviews). In fact, I think their business is compromised. When compared with something like omni group and Ken Case, I feel (as a long time and loyal user) as a lonely survival on a sunk ship, without a captain! In fact I have the impression that everyone abandoned the ship and there are some single passengers doing damage control, after realizing that this “from the ground up” rewrite was a terrible mistake. They also seem to be having serious difficulties hiring new personal too (marketing, c’mon… Hire new developers). Their CFO, Mathias, seems to be involved in several other projects and Springer doesn’t seem to give a s*** for them. Their papersgenius in twitter seems to be trying to solve unsolvable problems alone. Their CEO haven’t post a single word since the problems were shown at papers3. I’ve been following all their staff on twitter since November and it seems the company is out of control. They’re completely out of the normal curve of costumer support software. You are a great voice for all frustaded users of papers3 users.
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Papers 3 just made me feel they are on the wrong path: they are trying to sell a buggy software with no new major features (except a facelift), and presenting features available Papers 2 as new features is really insulting (just check their youtube video). The deterioration is obvious, and this is the first time in five years that I am thinking about finding an alternative. Two months ago, after reporting a serious bug that messed up my library, I have not even received a reply. Two years ago they replied with a generic reply in such a way that it was obvious that they haven’t even read my email. Four years ago I contacted their support, and got a very nice reply. The fail with Papers 3 is not their only problem, but also their customer support. I fail to understand what’s going on with the guys from Mekentosj. I am still with Papers 2, and I think that I will completely move on from Papers. Aleh, thanks for this post and reinforcing my saddening opinion about Papers 3.
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